Dear Valued Clients,

Please be informed that effective 1 October 2024, any returned applications in the ESD Online that are not resubmitted within ninety (90) days will be automatically cancelled. This update will also affect all applications that are currently in the systems returned inbox.

To ensure a seamless process and assist you in managing your applications, we will implement several reminder mechanisms such as email notifications, a permanent notification window in the companys ESD Online account, a countdown column, and a disclaimer banner located in the systems returned inbox. The email notifications will be sent to you according to the following intervals:

1. Three (3) months prior to automatic cancellation
2. Two (2) months prior to automatic cancellation
3. One (1) month prior to automatic cancellation
4. Three (3) weeks prior to automatic cancellation
5. Two (2) weeks prior to automatic cancellation
6. One (1) week prior to automatic cancellation

Please note that the system will automatically cancel the returned application if it is not resubmitted within ninety (90) days. The processing fee for a cancelled application will be forfeited and is non-refundable.

Therefore, we highly encourage you to address and complete all the information and documents as requested for any returned applications in the ESD Online.

For enquiries, please contact us at +603-7839 7171 or via email to: helpdesk@myxpats.com.my

Thank you for your attention to this matter.

Sincerely,

MYXpats Centre