About XPATS GATEWAY

• 1. What is the Xpats Gateway?

  A seamless, end-to-end solution that enables communication with relevant partner agencies throughout the application process, ensuring a smooth and hassle-free experience for both applicants and partner agencies. All decisions are issued electronically via Xpats Gateway, allowing for more efficient processing by partner agencies and well-time approvals.

• 2. Do all expatriatesrequire a Support Letter from the Agencies?

  Support Letters are required for employers that are under the purview of the respective Agencies. Please refer to the ESD Online Guidebook (page 19 & 20) for the list of Agencies.

• 3. If my company is not under the purview of any Agency, do I need to apply for a Support Letter?

  If the company is categorised in the sectors listed below, the employer can proceed to directly apply for an Employment Pass application in ESD Online (esd.imi.gov.my). The Expatriate Committee and Immigration Department of Malaysia reserves the right to request for a Support Letter, if necessary.

•      i. Business Services
•      ii. Wholesale & Retail
•      iii. Oil, Gas & Energy
•      iv. Logistics
•      v. Electrical & Electronics
•      vi. Automotive

• 4. What are the documents required to apply for the Support Letter?

  Employer can refer to the respective Agencies for the documents required.

• 5. How to check the status of the Support Letter?

  Employer can check the status of the Support Letter application via Xpats Gateway.

• 6. Who is the decision maker for the Support Letter?

  The decision for the Support Letter is subject to the respective Agency

• 7. Do I need prior approval from the Department of Labour Peninsular Malaysia and MYFutureJobs PERKESO for the Support Letter?

  Yes, employers are required to obtain prior approval from the Department of Labour Peninsular Malaysia and MYFutureJobs PERKESO to apply for the Support Letter from the respective Agency.

• 8. Is a Support Letter required for Professional Visit Pass (PVP) applications?

  A support letter is required for the PVP application under two (2) sectors as per the listing below:

  • 1. Support Letter from Civil Aviation Authority of Malaysia (CAAM) for Aviation.
  • 2. Support Letter from the Department of Mineral & Geoscience (JMG) for Mining.

  Employers can apply for a Support Letter directly with the respective agencies. The Support Letter must be uploaded to ESD Online (esd.imi.gov.my) during the submission of the PVP application.

  PVP application other than the above does not require a Support Letter.

• 9. If there is any issue, to whom do we contact for any assistance/ support/ inquiries?

  For enquiries related to applications, please contact the respective Agencies. The contact information is available on Xpats Gateway (Contact Us).

  For technical and other matters, please contact helpdesk@myxpats.com.my or +603-7839 7171