Greetings from MYXpats Centre!

Dear Valued Clients,

We are pleased to announce that effective 25 July 2024, all companies operating in Iskandar Malaysia that require Supporting Letters from Approving Agencies/Regulatory Bodies to apply for new and renewal Employment Pass (EP) must submit their applications through the Xpats Gateway platform at https://xpatsgateway.com.my/. To check if your company is within Iskandar Malaysia, you may key in the postcode of your companys address here.

To apply for a Supporting Letter, please follow the following steps:

a) Visit Xpats Gateway > Company Login > Choose IRDA logo

b) Log in using the XPATNOVA user ID and password

c) Select the required Supporting Agency and create an EP application draft

d) Submit and wait for Supporting Letter approval

Once approved, the application will be automatically routed to the XPATNOVA system, allowing the company to proceed with applying for EP approval from IRDA through the XPATNOVA platform.

For more detailed information, please refer to the process flow and FAQ below:

1. Process flow

2. Frequently Asked Question (FAQ)

If there are any enquiries regarding the XPATNOVA platform, please contact Iskandar Malaysia Expatriate Service Centre at the following details:

E-mail: expat@irda.com.my
Telephone: +607 233 3019
Address:
Iskandar Malaysia Expatriate Service Center,
Level 1, Wisma Sunway Iskandar Puteri, Persiaran Medini 5,
Sunway City Iskandar Puteri, 79259, Johor Darul Ta'zim.

If there is any technical assistance required for Xpats Gateway, please contact MYXpats Helpdesk:

E-mail: helpdesk@myxpats.com.my
Telephone: +603-7839 7171
Walk-in:
MYXpats Centre (HQ)
Level 4, Surian Tower, No 1, Jalan PJU 7/3, Mutiara Damansara, 47810,
Petaling Jaya, Selangor.

OR

Walk-in:
MYXpats Centre (Penang office)
ONE Precinct, Persiaran Bayan Baru, Bandar Bayan Baru, 11900 Bayan Lepas, Penang.

Please reach out to us at helpdesk@myxpats.com.my if you require further clarification or assistance.
Yours sincerely,
MYXpats Centre