Dear Valued Clients,

Greetings from MYXpats Centre.

We regret to inform you of a temporary disruption to the ESD Online system that began at 8:00 AM on 2 July 2024. Our technical team is diligently working to resolve this issue.

As a result, a temporary rollback of the online Sub-Product services is currently in effect to monitor the system's stability.

The online Sub-Product services affected by this temporary rollback are as follows:

1. Transfer of Endorsement (ToE) / Take-up Balance (TuB)
2. Amendment of Approved Application
3. Shorten of Pass
4. Cancellation of Application
5. Permission to Work at a Second Location
6. Permission to Study

We anticipate that these online features will be available for public use by 2 August 2024. We will keep you informed on the progress and provide updates as necessary.

Until the online Sub-Product services are fully restored, all transactions related to those listed above will temporarily revert to manual submission at our service counters.

If you had previously paid for ToE/TuB submissions and were denied online processing due to the system disruption, please contact us at 03-7839 7171 or email us at helpdesk@myxpats.com.my to inquire about the refund process.

We apologise for any inconvenience this may have caused and appreciate your patience and understanding during this period.

Thank you for your continued support.

Sincerely,
MYXpats Centre