OPERATIONS DURING THE MOVEMENT CONTROL ORDER FROM 13 TO 26 JANUARY 2021

12 January 2021

Dear Valued Clients,

We refer to the announcement by the Prime Minister of Malaysia regarding the reinstatement of the Movement Control Order (MCO) in five states and Federal Territories beginning 13 January 2021.

We wish to inform that during the duration of the MCO, MYXpats Centre counter services will be operating with minimal support. The following Standard Operating Procedures (SOP) are also put in place:

  • To observe physical distancing and to discourage crowds at Immigration office and MYXpats Centre, company representatives and Residence Pass - Talent (RP-T) holders are required to apply for MyHelp Online Appointment before proceeding with any passport/ payment submissions and endorsement processes at both the Expatriate Services Division (ESD) in Putrajaya and MYXpats Centre in Mutiara Damansara.
  • Strictly no walk-in is allowed. All counter transactions will be based on confirmed appointments made via the MyHelp Online Appointment system.

MYXPATS CENTRE OPERATING HOURS:
Monday - Friday: 9AM - 4PM

ESD/RP-T/REP ONLINE APPLICATIONS
All application processes will operate as usual through online systems.

APPOINTMENTS VIA MYHELP - ESD/RP-T ONLINE
All appointments will be held ONLINE only, with no physical/in-person appointments until further notice.

APPOINTMENTS - REP ONLINE
All appointments will be held ONLINE with no physical/in-person appointments until further notice.

HELPDESK SUPPORT
Please be informed that all of MYXpats Centre's call services are temporary closed until further notice. For assistance, kindly email us at:

For Employment Pass, Professional Visit Pass, and related passes: helpdesk@myxpats.com.my
For Residence-Pass Talent (RP-T): rptcare@myxpats.com.my
For Returning Expert Programme (REP): rep@talentcorp.com.my

Your kind understanding is highly appreciated.

Thank you.

MYXpats Centre

F.A.Q

Q:
Where is the ESD located?


A:
The Expatriate Services Division (ESD) is located at the Immigration Department of Malaysia, Level 3 (Podium), No.15 Persiaran Perdana, Presint 2, 62550 Putrajaya.

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