MYXpats Centre Operation and ESD Online Maintenance

06 December 2017

In view of the coming long holiday season which falls on Monday, 25 December 2017 and 1 January 2018 respectively, we wish to inform you that MYXpats Centre and the ESD online system will be conducting a "Maintenance" exercise and updating of its system.

During this festive season, MYXpats Centre Front Counter, telephone and email services will be at its minimal support to customers. As such, we encourage that you plan in advanced on the processing of your passes accordingly. Please refer to details as below:-


There will be no physical submission of documents at MYXpats Centre from 28 December 2017 till

1 January 2018. Last day of physical documents submission (for passport endorsement) is on Tuesday, 19 December 2017 where MYXpats Centre will assist to have all passport endorsed by Friday, 22 Dec 2017.


The Expatriate Services Division's (ESD) online system will also cease its services from 26 December 2017 (6.00pm) till 2 January 2018 (8.00am).

During this time, companies will not able to access the system or submit any online application such as applications for Employment Pass (EP) and Professional Visit Pass (PVP). This include other expatriate related applications as well.

Similarly, users will not be able to submit online applications for company registration via ESD. MYXpats Centre and ESD system will resume its services on Tuesday, 2 January 2018.


Last day of passport and payment/physical document submission at MYXpats Centre is on Friday, 15 December 2017. Any new or renewal submission via RP-T online system (which requires 14 working days for approval) after 15 December 2017 will only be processed from Tuesday, 2 January 2018 onwards.

Note: If you have obtain a new passport and plan to travel, we strongly advise you to complete the Transfer of Endorsement (TOE) process before your travel to avoid any issue at the departure and entry point in the airport.

For more information, please call +603-7839 7171 or email: or

Thank you for your understanding and we wish you a Merry Christmas and a Happy New Year!


Why do I have to register via the Expatriate Services Division (ESD)?

Companies need to obtain approval through ESD before applying for expatriate passes. Companies registering via the ESD's online system will enjoy an improved, safe and secure online experience in the application process.

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