MYHELP ONLINE APPOINTMENT FOR COUNTER TRANSACTIONS IN ESD AND RP-T SYSTEM

03 May 2020

Dear Valued Clients,

We refer to the latest announcement made by Malaysia's Prime Minister on 1 May 2020 which allows most of the industry and business activities to operate by adhering to the strict Standard Operating Procedures (SOP) in place to protect us from the COVID-19 virus.

In order to observe the social distancing and to discourage crowds at Immigration office and MYXpats Centre, company and Residence Pass - Talent (RP-T) holders are required to apply for MyHelp Online Appointment before proceeding with any passport/payment submissions and endorsement processes at the Expatriate Services Division (ESD), Immigration office at Putrajaya OR MYXpats Centre. Strictly no walk-in is allowed, and no one will be allowed to enter without a confirmed appointment made via the system.

Below is the operation schedule:

a) ESD, Immigration Office at Putrajaya will resume operations on Wednesday, 6 May 2020.

Operation hours:
8:00 a.m. to 4:30 p.m., Monday - Friday
12:15 p.m. - 2:45 p.m., Fridays (CLOSED)

b) MYXpats Centre will resume operations on Wednesday, 13 May 2020.

Operation hours:
8:30 a.m. to 4:30 p.m., Monday - Friday
12:15 p.m. - 2:45 p.m., Fridays (CLOSED)


Company and RP-T holders will be able to apply for MyHelp Online Appointment through the system on the following dates:

a) Registered company in ESD Online via esd.imi.gov.my on Monday, 4 May 2020 (6.00am)
a) Residence Pass-Talent (RP-T) via rpt.talentcorp.com.my on Wednesday, 6 May 2020 (6.00am)

Companies are encouraged to communicate with us through the MYXpats Helpdesk email at helpdesk@myxpats.com.my / rptcare@myxpats.com.my for any clarifications. We wish to inform that the MYXpats Helpdesk continue to be active and will support enquiries throughout the operating hours.

Please refer to the Frequently Asked Question (FAQ) on our website as per link below for more details:

FAQ MyHelp Online

FAQ Exit Condition, Special Pass and Medical Health Screening

Please contact us through the following email addresses, and we will respond to you within two (2) working days.

a) Employment Pass / Professional Visit Pass
Dependent Pass / Social Visit Pass / SVP-i
: helpdesk@myxpats.com.my
b) Company Registration / Projection Enquiry : inspektorat.esd@imi.gov.my
c) Residence-Pass Talent : rptcare@myxpats.com.my

Your kind understanding is highly appreciated.

Thank you.

MYXpats Centre

F.A.Q

Q:
How can I retrieve my company's login ID and password?


A:
Please use the "FORGOT PASSWORD" feature on the ESD website. A new password will be sent to the ESD registered email address which you have used to activate your account.

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