Dear Valued Clients,

We are pleased to announce that effective 10 July 2024, all registered private education institutions that require Supporting Letters from MOHE in applying for new and renewal Employment Pass (EP) must submit their applications through the Xpats Gateway at https://xpatsgateway.com.my/.

The following steps are:

1. Login to the e-IPTS system (https://eipts.mohe.gov.my).
   Note: Please ensure registered expatriate teaching staff fill in all mandatory information in the e-IPTS system.
2. Company login Xpats Gateway using the same login credentials as the ESD Online to request a Support Letter from MOHE.
3. Once obtaining a Support Letter from MOHE, please proceed to apply for an Employment Pass (EP) via the ESD Online (https://esd.imi.gov.my).

For more detailed information, kindly refer to the process flow and FAQ below:

a. Process flow

b. Frequently Asked Questions (FAQ)

If there is any technical assistance required for Xpats Gateway, please contact MYXpats Helpdesk:

E-mail: helpdesk@myxpats.com.my

Telephone: +603-7839 7171

Walk-in:
MYXpats Centre (HQ)
Level 4, Surian Tower, No 1, Jalan PJU 7/3, Mutiara Damansara, 47810,
Petaling Jaya, Selangor


OR

Walk-in:
MYXpats Centre (Penang office)
ONE Precinct, Persiaran Bayan Baru, Bandar Bayan Baru, 11900 Bayan Lepas, Penang

Please reach out to us at helpdesk@myxpats.com.my if you require further clarification or assistance.

Yours sincerely,

MYXpats Centre