About The Expatriate Services Division (ESD)

• 1. What is the ESD?

  The Expatriate Services Division (ESD), under the Immigration Department of Malaysia, is a one-stop centre which facilitates company registration with a customer centric approach.

• 2. Why do I need to go to the ESD?

  The Expatriate Services Division (ESD) enables companies to submit expatriate-related immigration information online to facilitate the application process involved in registering and approving companies that wish to hire expatriates.

• 3. What are the type of services offered at the ESD?

  The ESD offers registration services for companies who wish to employ eligible expatriates. In addition, ESD also facilitates expatriate related passes for Embassy and any temporary manual applications. All companies will need to register with the ESD as a first step.

  Through ESD's Malaysia Expatriate Services Centre Sdn. Bhd. (MYXpats), ESD approved companies can apply for a range of expatriate passes which includes: the Employment Pass, the Residence Pass-Talent, the Professional Visit Pass and related passes such as the Dependant Pass, the Long-Term Social Visit Pass, or the Visit Pass (Temporary Employment) - Foreign Maids.

• 4. Who should I liaise with at ESD?

  There are several Immigration officers who are ready to assist you at the Expatriate Services Division (ESD). You may liaise with any Immigration Officer at ESD to seek clarification on any related matter pertaining to expatriate passes.

• 5. Why do I have to register via the Expatriate Services Division (ESD)?

  Applications can be made via the ESD website at esd.imi.gov.my. Please ensure you have all the required documents below before proceeding with registration:

  • 1. Copy of all company director's MyKad or Passport copy.
  • 2. Company Profile
  • 3. Copy of Company's Phone Bill
  • 4. Tenancy Agreement/Sales & Purchase Agreement (S&P)
  • 5. e-SSM Printout
  • 6. SSM Form 9
  • 7. SSM Form 24
  • 8. SSM Form 49
  • 9. Latest Financial Report
  • 10. Copy of Local Authorities License - Lesen Pihak Berkuasa Tempatan (PBT) (if applicable)
  • 11. Other business licenses (WRT, CIDB, other SSM forms, or any other supporting documents)

ESD Registration

• 1. Is my company eligible to register with the ESD?

  There are two requirements needed before companies can proceed with the ESD registration. Please go through the requirements details below.

  1. Company must be registered with:

  • a. The Companies Commission of Malaysia (SSM) under Companies Act 1965; or
  • b. The Registry of Societies Malaysia under the Organisation Act 1966; or
  • c. Associations/Cooperatives registered under the laws of Malaysia.
  
  

  2. Company Paid-up capital*

  EQUITY	PAID-UP CAPITAL
  100% Local Owned	RM250,000
  Joint Venture (minimum foreign equity is 30%)	RM350,000
  100% Foreign Owned	RM500,000
  Foreign owned companies running Wholesale, Retail and Trade (WRT) License is compulsory. Refer to the Ministry of Domestic Trade, Co-operatives and Consumerism WRT license application guideline	RM1,000,000

  * Not applicable to incorporated and limited companies, and associations/organisations under the laws of Malaysia.

• 2. How do I register online for company registration?

  Applications can be made via the ESD website at esd.imi.gov.my. Please ensure you have all the required documents below before proceeding with registration:

  • 1. Copy of all company director's MyKad or Passport copy.
  • 2. Company Profile
  • 3. Copy of Company's Phone Bill
  • 4. Tenancy Agreement/Sales & Purchase Agreement (S&P)
  • 5. e-SSM Printout
  • 6. SSM Form 9
  • 7. SSM Form 24
  • 8. SSM Form 49
  • 9. Latest Financial Report
  • 10. Copy of Local Authorities License - Lesen Pihak Berkuasa Tempatan (PBT) (if applicable)
  • 11. Other business licenses (WRT, CIDB, other SSM forms, or any other supporting documents)

• 3. How long does it take for my company to be registered?

  Following the submission of all required documents are in order, it takes fourteen (14) working days for the process to be completed. The company registration process flow is as below:

  • Step 1: Create account (register online)
  • Step 2: Submit application online
  • Step 3: Application in process by Immigration officer
  • Step 4: Status notification
  • Step 5: Company activation

• 4. What do I do after my company has been registered successfully?

  Companies can login to the ESD website and begin submitting their applications to hire expatriates.

• 5. I did not receive any activation account. What should I do?

  Check your junk or spam folder. If the activation email still cannot be found, kindly email esdhelpdesk@imi.gov.my to request for the activation email to be sent again.

• 6. How can I retrieve my company's login ID and password?

  Please use the "FORGOT PASSWORD" feature on the ESD website. A new password will be sent to the ESD registered email address which you have used to activate your account.

• 7. How can I amend information about my company (such as the company name, ROC number, email address, etc.)?

  Kindly submit a letter on the company's letterhead to the ESD at Unit Inspektorat to notify us on any change of information.

ESD Company Activation

• 1. Why do I need my director to sign the Letter of Undertaking (LoU) and how long does the process take?

  The company Director is required to sign the LoU to ensure that he acknowledges the responsibility for all transactions by the company. This would also protect the interest of the company. In addition, it is vital that the company appoint the right individual to be given access and manage the company's account under the MYXpats Centre system. This is done only ONCE and the whole process takes no longer than 10 minutes, based on scheduled appointment via ESD online.

• 2. Can someone else represent my director for the submission of the LoU?

  No. A company Director has to be present for the submission of the LoU.

• 3. Can the company change the appointed person in the LoU at a later time?

  Yes. The existing company Director nominated to sign the LoU may change the appointed person at a later time. However, should the appointed Director changes in the company, the new Director is required to sign the LoU.

  Kindly submit a letter on the company's letterhead to the ESD at Unit Inspektorat to notify us on any change of information.

• 4. How long will it take to complete company activation?

  Company activation will take no more than 10 minutes.

Submission of Expatriate Talent Projections

• 1. Why does my company have to submit a projection for expatriate talent requirements to the ESD?

  This is to ensure that company planning and estimation for expatriate talent are based on realistic estimates derived from the company's annual business plan and/or project requirements.

• 2. How long will it take for my company's expatriate projection submission to be processed?

  Under the Client Charter, it will take 5 working days to process submissions.

• 3. If my company submits a projection for 20 expatriates, does this mean that MYXpats Centre will approve all 20 expatriate permits at once?

  No, all expatriate Employment Pass applications will be assessed on an individual basis, based on the merits of each application submitted.

General Information

• 1. Where is the ESD located?

  The Expatriate Services Division (ESD) is located at the Immigration Department of Malaysia, Level 3 (Podium), No.15 Persiaran Perdana, Presint 2, 62550 Putrajaya.

• 2. What is the ESD's operating hours?

  The ESD is open from Monday to Friday at 8:30am to 4:30pm.

• 3. How can I get more information on the ESD?

  You can email us at esdhelpdesk@imi.gov.my or visit esd.imi.gov.my for more information.